Privacy Policy

The Fraîche Living website at fraicheliving.com and any other websites which we operate from time to time (collectively, the “Website”) is owned and operated by Fraiche Nutrition Inc. (“us”, “we”, “our”). We are committed to protecting the privacy of our users while they interact with the content, products, and services on this Website. Because we gather certain types of information about our users, we want you to understand what information we collect about you, how we collect it, how that information is used, and how you can control our disclosure of it. You agree that your use of the Website signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website.

Capitalized terms used in this Privacy Policy that are not defined have the meanings assigned to them in our Terms of Use.

1. Definition of Personal Information

Personal information is defined as information that can identify an individual and information about an identifiable individual, which means a person can be identified by the information either directly or in combination with other information.

2. Basis for Collecting Personal Information

We collect and process your personal information only when we have a lawful basis to do so. Lawful bases include your consent, the fulfillment of our contractual rights or obligations, complying with applicable law, and the legitimate interests of us or third parties (provided that processing your data for a legitimate interest does not outweigh your rights and freedoms).

Examples of a legitimate interest include: (a) analyzing user data to maintain and improve the Website for all users; (b) providing you with access to our Website; (c) providing you with up-to-date information about new features of our Website; and (d) engaging third-party providers to deliver certain features of the Website. You may withdraw your consent or object to a legitimate interest at any time by contacting us at the email address provided below.

3. Information We Collect

We collect personal information when you choose to access or use certain features of the Website, including: (a) making purchases; (b) consenting to receive email or text messages; (c) creating an account on a platform we provide; or (d) commenting on blog posts.

Personal information that we may collect may include:

(a)​identifying information such as your name, address(es), telephone number(s), email address(es), and IP address(es);

(b)​location data and demographic data such as your gender and age;

(c)​other content that you submit or post on the Website;

(d)​any content that you generate, or that is connected to you, as a result of creating an account on a platform we provide or subscribing to subscription services we offer including without limitation your dietary preferences;

(e)​financial and billing information (such as credit card numbers) in connection with purchases made on the Website;

(f)​any other information you provide us through a web form, by registering for an account on a platform we provide, through your participation in community discussions, dispute resolution, or when you otherwise correspond with us; and

(g)​additional information we are required or authorized by applicable laws to collect and process in order to authenticate or identify you or to verify the information we have collected.

Some of the personal information set out above may be collected by third-party service providers. By accessing and using the Website, you understand that your personal information will be transferred to such third parties and will be subject to the privacy policy and practices of such third parties.

4. How We Use Personal Information

Your personal information is used only to provide you with an enjoyable and convenient online experience and to help us identify and provide information, products, or services to you. We use your personal information to support and enhance your use of the Website and its features, including without limitation: (a) fulfilling purchases; (b) providing customer service; (c) serving you relevant advertising or promotional offers; and (d) otherwise supporting your use of the Website. 

We use non-identifying and aggregate information to better design our Website and for business and administrative purposes. We may also use or share with third parties for any purpose, aggregated data that contains no personal information.

We are not liable or responsible for the personal or other information you choose to submit in forums such as a comment board or any other publicly accessible area of the Website.

5. How We Protect Personal Information

In recognition of our legal obligation to protect your personal information, we have made arrangements to protect against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction of personal information. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we take physical and electronic security measures to safeguard and secure the information and data stored on our system to a level appropriate to the type of data involved.

6. How Long We Retain Personal Information

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain your personal information, to comply with applicable laws, prevent fraud, collect any feesowed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Use, ortake other actions permitted or required by applicable laws. After it is no longer necessary for us to retain your personal information, as determined by us in our sole discretion in accordance with applicable laws, we dispose of it in a secure manner according to our data retention and deletion policies.

Notwithstanding the above, we do not store your financial or billing information. When you submit your credit card information to us in connection with a purchase of products or services on our Website, it is transmitted through the payment processor on our Stripe account, which is a PCI DSS compliant Level 1 Service Provider.

7. Location of Servers

We may create, maintain, and archive information on servers that are not located on our immediate premises and may be located in Canada, the USA, or another country, where the laws may be deemed by other countries to have inadequate data protection. Please be advised that a foreign government may be able to access data relating to your use of the Website, including your personal information, for lawful access purposes. If you continue to use the Website, you consent and continue to consent to us creating, maintaining, and archiving information on servers located on a third party’s premises within Canada, the USA, or another country. We have agreements in place with our affiliates and contractors that include standard contractual clauses to protect your rights with respect to your data.

8. Minors

The Website is not directed to individuals under the age of 18 (“Minors”). We do not knowingly solicitpersonal information from Minors. If you are a Minor, please do not use the Website or submit any personal information through the Website. Parents should be aware that there are parental control tools available online that can be used to prevent Minors from submitting information online without parental permission or from accessing material that is harmful to Minors. If you have reason to believe that a Minor has provided their personal information to us, please contact us at the email address provided below, and we will delete that information.

9. Disclosure of Personal Information

We do not disclose your personal information to third parties for their marketing or advertising purposes without your explicit consent. There are, however, certain circumstances in which we may share your personal information with certain third parties without further notice to you. This disclosure may be required for us to provide you access to our Website, to comply with our legal obligations, to enforce our Terms of Use, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to your use of our Website. These circumstances include, but are not limited to:(a) Law Enforcement: We cooperate with government and law enforcement officials or private parties to enforce and comply with applicable laws. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our property or rights or the property or rights of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwisecomply with applicable laws.(b) Business Transfers: We may sell, transfer, or otherwise share some or all of our assets, including your personal information, in connection with a merger, acquisition, reorganization, or sale of assets,or in the event of bankruptcy. If the new entity’s planned processing of your information differs materially from that set forth in this Privacy Policy, you will be informed of any such differences along with the options available to you with respect to the transfer.(c) Service Providers: We engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance, customer relationship, database storage and management, background checks, identification verification, and direct marketing campaigns. This is collected in order to better understand our Website usage, and enhance the performance of our services to maintain and operate the Website and certain features on the Website. We will share your personal information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.

10. Consent for Collection, Use, and Disclosure

By accessing and using our Website, we consider you to have given us consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. Once this consent has been given, we will continue to collect, use, and disclose your personal information for purposes set out in this Privacy Policy without obtaining further written or verbal consent to do so. We may also collect, use, or disclose personal information about an individual without that individual’s consent as permitted under applicable laws.

11. Cookies

We use cookies and other technologies to passively collect demographic information, personalize your experience on our Website, and monitor advertisements and other activities. Cookies are small files downloaded to your computer to track movements within websites. Most browsers are automatically set to accept cookies whenever you visit a website. You can disable cookies or set your browser to alert you when cookies are being sent. However, some areas of our Website may not function properly if you do so.

We may link cookie information to personal information. We use cookies to monitor usage of the Website, store visitor’s preferences, and to record session information.

 12. Third Party Websites

From time to time this Website may include links to other websites. These links are provided for your convenience only. Certain products or services available on our Website are provided to you in partnership with third parties and may require you to disclose personal information in order to register for and access such products or services. Such products or services will identify the third-party partners at the point of registration. If you choose to register for such products or services, your personal information will be transferred to such third parties and will be subject to the privacy policy and practices of such third parties.

We do not control or endorse such third-party websites and we are not responsible for the privacy practices and policies of such third-party websites. Please read the privacy policies of any other company or website you may link to from our Website prior to providing your personal information in connection with such third-party website, products, or services. This Privacy Policy applies only to our Website and the personal information collected by us directly through this Website.

13. Withdraw Consent

You can choose not to provide any personal information to us or to withdraw your consent for the collection, use, or disclosure of your personal information for purposes set out in this Privacy Policy. If you choose to do so, you may not have access to certain features of the Website and we may not be able to provide you with certain products or services, or customer support offered to our visitors and users under this Privacy Policy and our Terms of Use.

We only send promotional and marketing communications with your consent. If you no longer wish to receive these or other communications from us, please send us an email at the email address provided below. You can also stop receiving newsletter email communications from us by clicking on the “unsubscribe” link provided in such communications.

14. Requests to Access, Correct, or Delete

We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access and make corrections to it. Upon your request, we will remove your personal information from view as soon as reasonably possible, in accordance with applicable laws. Depending on the law that applies where you live, you may have additional rights, such as the right to request that we send your information to another organization of your choice (where technically feasible).

15. Improper Collection and Misuse of Personal Information

Please report any improper collection or misuse of personal information provided on the Website to us at the email address provided below. Depending on the law where you live, you may also have the right to file a complaint with your local data protection authority.

16. Security Disclaimer

By consenting to the Terms of Use of the Website and this Privacy Policy, you acknowledge that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.

17. Notification of Changes

We reserve the right to change this Privacy Policy from time to time at our sole discretion. Your continued use of the Website indicates your assent to the Privacy Policy as posted.

18. Contact

If you have any questions or concerns about our Privacy Policy, or how we have handled your personal information, please contact us at: [email protected]